Last Updated: January 5, 2026
Introduction
MediSort (“we,” “our,” or “us”) is committed to protecting your privacy. We provide in-home medication management and clinical pharmacist services in Victoria. This policy outlines how we collect, use, store, and disclose your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
What Information We Collect
We may collect the following types of information to provide safe clinical care:
- Personal Information: Name, address, date of birth, phone number, email address, and next of kin/carer details.
- Health Information: Medication lists, medical history, GP details, hospital discharge summaries, and pharmacy dispensing records.
- Funding Details: NDIS participant numbers, Home Care Package (HCP) provider details, and invoicing information.
How We Collect Information
We collect information directly from you (the client), or from authorized third parties with your consent, including:
- Family members or legal guardians.
- Case Managers, Support Coordinators, or Aged Care Providers.
- General Practitioners (GPs), Community Pharmacies, and Hospitals.
- Through our online referral forms and digital correspondence.
Purpose of Collection
We collect and use your information to:
- Conduct in-home medication safety audits and clinical reviews.
- Communicate with your healthcare team (GP, Pharmacy) to reconcile medications.
- Provide reports to your Case Manager or Funding Body (NDIS/HCP) for service delivery and payment.
- Schedule appointments and travel to your location (Service Area).
- Comply with legal and professional obligations as registered Pharmacists (AHPRA).
Disclosure of Information
We do not sell your personal information. We may share your information with:
- Your Healthcare Team: Your nominated GP and Community Pharmacy to ensure medication safety.
- Funding Bodies: NDIS or your Home Care Package provider for invoicing and reporting purposes.
- Emergency Services: If there is an immediate risk to your health or safety.
- Legal Requirements: As required by law or regulatory bodies (e.g., AHPRA).
Data Security
We take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.
- Digital records are stored on secure, password-protected systems with encryption.
- Physical notes (if any) are kept securely and digitized/destroyed as soon as practicable.
- Access is restricted to authorised MediSort clinical staff.
Cookies and Website Usage
We use “cookies” (small text files placed on your device) to improve your experience on our website.
- Functionality Cookies: These are necessary for the website to work correctly (e.g., loading forms or maps).
- Analytics Cookies: We may use tools like Google Analytics to understand how visitors use our site (e.g., which pages are most popular). This data is aggregated and anonymized; it does not identify you personally.
You can choose to disable cookies in your browser settings, but this may affect how our website functions for you. Our website may also contain links to third-party websites (e.g., NDIS, Department of Health). We are not responsible for the privacy practices of those external sites.
Access and Correction
You have the right to access the personal and health information we hold about you and to request corrections if it is inaccurate. Please contact us in writing to request access.
Complaints
If you have a concern about how we have handled your privacy, please contact us using the details below. We will investigate your complaint and respond within 30 days. If you are unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) or the Health Complaints Commissioner (Vic).
Contact Us
MediSort Email: hello@medisort.com.au Location: Mount Waverley, VIC 3149